REFUND POLICY

Cancellation Before Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at natheinzlim@whealthmatch.com.

Once the cancellation request is received, a full refund will be initiated. We advise a cancellation request within 12 hours of your order submission in order for a cancellation before the goods shipment.

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

All goods sold are non-refundable except (i) Failed Delivery, (ii) Wrong Delivery, and (iii) Damaged goods during delivery.Only items purchased directly from https://www.natheinzvitality.com Online Store can be eligible for a return.Any https://www.natheinzvitality.com Online Store product purchased through other retailers is not eligible for this policy and must be in accordance with the respective retailers’ returns and refunds policy. Goods are eligible for a return if the following are applied:   

 - Incorrect:

·       The item is not the item you ordered. The item differs from what is indicated on the order summary, or there are missing items inside the packaging.

·  Damaged:

·       The items are found to be damaged upon receipt. Items have been tampered with/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete https://www.natheinzvitality.com Online Store product.

·       Returned items must meet the following requirements:

·       The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).

·       You have proof of purchase (order invoice number and receipt).

·       Item must be in new condition and returned in its original packaging, with gifts received. All packaging must be unused, unmarked and not defaced in any manner.

·       Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Change and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable. 

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return centre. Once the returned goods fulfill our return policy, a full refund will be initiated. The method of refund will be processed depending on your original payment method:

Online Bank Transfer: Full refunds will be credited to your bank account via online bank transfer, which should be posted within 3-5 working days. Credit card refund services: refunds will be sent to the card-issuing bank. 

Kindly contact your card-issuing bank with regard to the duration of the credit refunds.

SHIPPING POLICY 

Shipping Address: We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please provide the correct addresses and reachable phone numbers when completing your order. We do not ship to P.O Boxes (Post-Office Boxes) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for associated shipping charges, which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for a shipping address change, please email us at natheinzlim@whealthmatch.com within 12 hours of your order submission.

If the request for a change in shipping address is made after 24 hours of order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm on weekdays only.

Tracking Number

Once our shipping partner picks up the goods, the tracking ID for the package will be available. Any communication is to be via email/mobile app/SMS.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/SMS. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy occasionally if deemed necessary, in which no prior notification or approval from the customer is required.